FAQ

MAFUNSO AMENE AMAFUNSA KAWIRIKAWIRI

Ma FAQs Ogula

1. Kodi ndiyenera kuchita chiyani ndikakumana ndi vuto lolowera?

Chonde tsatirani malangizo awa:

Onani zambiri zolowera.Dzina lanu lolowera ndi imelo yomwe mudagwiritsa ntchito polembetsa.

Ngati mwaiwala mawu achinsinsi, chonde sankhani "Mwayiwala mawu anu achinsinsi?"njira pa Lowani Tsamba.Malizitsani zambiri zokhudza kulembetsa kwanu ndikusankha "Bwezeretsaninso mawu achinsinsi anu".

Chonde onetsetsani kuti msakatuli wanu amavomereza makeke.

Tsamba lathu likhoza kukhala likukonza dongosolo.Ngati ndi choncho, chonde dikirani kwa mphindi 30 ndikuyesanso.

Ngati simutha kulowabe muakaunti yanu, mutha kulumikizana ndi Dipatimenti Yathu Yothandizira Makasitomala ndikuwonetsa vuto.Tikupatsirani mawu achinsinsi atsopano ndipo mutha kusintha mukangolowa.

2. Kodi ndingathe kuchotsera ngati ndipanga oda yokulirapo?

Inde, mukamagula zambiri, kuchotsera kumakwera.Mwachitsanzo, mukagula zidutswa 10, mupeza kuchotsera 5%.Ngati mukufuna kugula zidutswa zoposa 10, tidzakhala okondwa kukupatsani ndemanga.Chonde lumikizanani ndi Dipatimenti Yathu Yogulitsa ndikupereka izi:

- Zogulitsa zomwe mumakonda

- Kuchuluka kwa dongosolo lenileni la chinthu chilichonse

- Nthawi yomwe mukufuna

- Malangizo aliwonse apadera olongedza, mwachitsanzo kulongedza zinthu zambiri popanda mabokosi azinthu

Dipatimenti Yathu Yogulitsa idzakuyankhani ndi quotation.Chonde dziwani kuti oda ikakula, mudzasunga ndalama zambiri zotumizira.Mwachitsanzo, ngati kuchuluka kwa oda yanu ndi 20, mtengo wapakati wotumizira pa unit udzakhala wotsika mtengo kuposa mutangogula chidutswa chimodzi.

3. Ndiyenera kuchita chiyani ngati ndikufuna kuwonjezera kapena kuchotsa zinthu zomwe zili mungoloyo?

Chonde lowani muakaunti yanu ndikusankha ngolo yogulira yomwe ili kumanja kwa tsambali.Mutha kuwona zonse zomwe zili m'ngolo yogulira.Ngati mukufuna kuchotsa chinthu m'ngolo, ingodinani batani la "Chotsani" pafupi ndi chinthucho.Ngati mukufuna kusintha kuchuluka kwa chinthu chilichonse, ingolowetsani ndalama zatsopano zomwe mukufuna kugula mugawo la "Qty".

Malipiro FAQs

1. Kodi PayPal ndi chiyani?

PayPal ndi ntchito yotetezeka komanso yodalirika yolipira yomwe imakupatsani mwayi wogula pa intaneti.PayPal ingagwiritsidwe ntchito pogula zinthu ndi Khadi la Ngongole (Visa, MasterCard, Discover, ndi American Express), Debit Card, kapena E-Check (ie kugwiritsa ntchito Akaunti yanu yakubanki yokhazikika).Sitingathe kuwona nambala yakhadi yanu chifukwa imasungidwa bwino kudzera pa seva ya PayPal.Izi zimachepetsa chiopsezo chogwiritsa ntchito mosaloledwa ndi mwayi.

2. Ndikalipira, ndingasinthe zambiri zanga zolipirira kapena kutumiza?

Mukayitanitsa, musasinthe zambiri za adilesi yanu yolipira kapena yotumizira.Ngati mukufuna kusintha, chonde lemberani Makasitomala athu.

Limbikitsani mwamsanga panthawi yokonza dongosolo kuti muwonetse pempho lanu.Ngati phukusili silinatumizidwe pano, titha kutumiza ku adilesi yatsopano.Komabe, ngati phukusi latumizidwa kale, ndiye kuti chidziwitso chotumizira sichingasinthidwe pamene phukusi likuyenda.

3. Kodi ndingadziwe bwanji ngati malipiro anga alandiridwa?

Ndalama zanu zikalandiridwa, tidzakutumizirani imelo yodziwitsa za dongosololi.Muthanso kupita ku sitolo yathu ndikulowa muakaunti yanu yamakasitomala kuti muwone momwe madongosolo akuyendera nthawi iliyonse.Ngati talandira malipiro, mawonekedwe oyitanitsa awonetsa "Kukonza".

4. Kodi mumapereka invoice?

Inde.Tikalandira dongosolo ndipo malipiro achotsedwa, invoice idzatumizidwa kwa inu kudzera pa imelo.

5. Kodi ndingagwiritse ntchito njira zina zolipirira kuti ndilipire oda, monga kirediti kadi kapena njira yolipirira popanda intaneti?

Timavomereza kirediti kadi, PayPal, ndi zina, monga njira zolipirira.

1).Kiredi.
kuphatikiza Visa, MasterCard, JCB, Discover ndi Diners.

2).PayPal.
Njira yabwino kwambiri yolipirira padziko lapansi.

3).Debit Card.
kuphatikiza Visa, MasterCard, Visa Electron.

6.N'chifukwa chiyani ndikufunsidwa "Kutsimikizira" malipiro anga?

Kuti mutetezedwe, oda yanu ikukonzedwa ndi gulu lathu lotsimikizira zolipira, iyi ndi njira yokhazikika yowonetsetsa kuti zonse zomwe zachitika patsamba lathu ndizovomerezeka ndipo zomwe mudzagula m'tsogolo zidzakonzedwa patsogolo.

Kutumiza FAQs

1. Kodi ndingasinthe bwanji njira yotumizira?

Mukayika dongosolo, njira yotumizira siyenera kusinthidwa.Komabe, mutha kulumikizana ndi Dipatimenti Yathu Yothandizira Makasitomala.Chonde chitani izi posachedwapa panthawi yokonza dongosolo.Zitha kukhala zotheka kuti tisinthire njira yotumizira ngati mutapereka kusiyana kulikonse pamtengo wotumizira.

2. Kodi ndingasinthe bwanji adilesi yanga yotumizira?

Ngati mukufuna kusintha adilesi yotumizira pambuyo poyitanitsa, chonde lemberani dipatimenti yathu ya Utumiki Wamakasitomala mwachangu momwe mungathere pokonza dongosolo kuti muwonetse pempho lanu.Ngati phukusili silinatumizidwe pano, titha kutumiza ku adilesi yatsopano.Komabe, ngati phukusi latumizidwa kale, ndiye kuti chidziwitso chotumizira sichingasinthidwe pamene phukusi likuyenda.

3. Kodi ndidzalandira liti zinthu zanga ndikaitanitsa?

Kutalika kumatengera njira yotumizira komanso dziko lomwe mukupita.Nthawi zotumizira zimasiyana malinga ndi njira yotumizira yomwe imagwiritsidwa ntchito.Ngati phukusi silingatumizidwe pa nthawi yake chifukwa cha nkhondo, kusefukira kwa madzi, mphepo yamkuntho, mvula yamkuntho, chivomezi, nyengo yoopsa, kapena vuto lina lililonse lomwe silingadziwike kapena kupewedwa, ndiye kuti kutumiza kudzayimitsidwa.Kukachedwa kotereku, tidzagwira ntchitoyo mpaka patakhala njira yabwino.

4. Kodi mumatumiza kudziko langa ndipo mitengo yotumizira ndi yotani?

Timatumiza padziko lonse lapansi.Mitengo yeniyeni yotumizira imasiyanasiyana malinga ndi kulemera kwa chinthucho komanso dziko limene mukupita.Tidzapereka nthawi zonse kulemera koyenera kotumizira kwa makasitomala athu kuti athandize kusunga ndalama.Cholinga chathu nthawi zonse chimakhala chofulumira komanso chotetezeka cha zinthu kwa makasitomala athu.

5. N’chifukwa chiyani mtengo wotumizira zinthu zina ndi wokwera mtengo kwambiri?

Mtengo wotumizira umadalira njira yotumizira yomwe yasankhidwa, limodzi ndi nthawi yotumizira komanso dziko lomwe mukupita.Mwachitsanzo, ngati mtengo wotumizira pakati pa UPS ndi FedEx ndi madola 10 aku US, upangiri wathu ndikusankha njira yomwe ingakwaniritse zosowa zanu, malinga ndi mtengo ndi nthawi yotumizira.

6. Kodi mtengo wazinthu umaphatikizapo mtengo wotumizira?

Mtengo wazinthu suphatikiza mtengo wotumizira.Dongosolo loyitanitsa pa intaneti lipanga ndalama zotumizira zomwe mwaitanitsa.

7. Nkaambo nzi ncotutiilange-lange zintu zyangu?

Zinthu zanu zikatumizidwa, tidzakutumizirani imelo yodziwitsa adilesi yanu ya imelo.Nambala yolondolera nthawi zambiri imapezeka m'masiku ochepa obwera pambuyo potumiza ndipo tidzasintha zambiri zotsata akaunti yanu.

8. Kodi ndimatsata bwanji dongosolo langa?

Tikakupatsirani nambala yolondolera, mudzatha kuyang'ana momwe zinthu ziliri pa intaneti pofika patsamba la kampani yobweretsera yoyenera.

9. Chifukwa chiyani nambala yanga yolondolera ili yolakwika?

Zambiri zotsatiridwa zimawonekera pakadutsa masiku 2-3 abizinesi pambuyo potumiza.Ngati nambala yolondolera siifufuzidwa pambuyo pa nthawiyi, pali zifukwa zingapo zomwe zingatheke.

Makampani otumizira sanasinthire zidziwitso zotumizira patsamba lomwe lili ndi mawonekedwe aposachedwa;khodi yotsata phukusi ndi yolakwika;phukusi laperekedwa kale kwambiri ndipo chidziwitso chatha;makampani ena otumizira amachotsa mbiri yakale yamakhodi.

Tikukulangizani kuti mulumikizane ndi dipatimenti yathu yodzipereka kwa Makasitomala ndikuwapatsa nambala yanu yoyitanitsa.Tidzalumikizana ndi kampani yotumiza m'malo mwanu, ndipo mudzasinthidwa pakangodziwa zina.

10. Ngati ntchito za Customs zichitika, ndani amene ali ndi udindo pa izi?

Customs ndi bungwe la boma lomwe limayang'anira zotumiza zomwe zimalowa m'dziko kapena dera linalake.Zotumiza zonse zomwe zikutumizidwa kapena kuchokera kudera ziyenera kuchotsa Customs kaye.Nthawi zonse ndi udindo wa wogula kuchotsa kasitomu ndikulipira Customs yoyenera.Sitiwonjezera misonkho, VAT, ntchito, kapena zolipiritsa zilizonse zobisika.

11. Ngati zinthu zanga zasungidwa ndi Customs, ndani amene ali ndi udindo wochotsa zinthuzo?

Ngati zinthuzo zatsekeredwa ndi Customs, wogula ali ndi udindo wochotsa zinthuzo.

12. Bwanji ngati phukusi langa lalandidwa ndi Customs?

Ngati zinthu zanu sizingachotsedwe ku miyambo, chonde tilankhule nafe kaye.Tidzafufuzanso ndi kampani yotumiza m'malo mwanu.

13. Malipiro akatha, ndidikira nthawi yayitali bwanji mpaka oda yanga itatumizidwa?

Nthawi yathu yogwirira ntchito ndi masiku a bizinesi a 3.Izi zikutanthauza kuti zinthu zanu zizitumizidwa pakadutsa masiku atatu antchito.

Pambuyo pa Ma FAQ Ogulitsa

1. Kodi ndingaletse bwanji oda yanga, ndisanalipire komanso nditalipira?

Kuletsa musanalipidwe

Ngati simunalipire oda yanu pano, ndiye kuti palibe chifukwa choti mutitumizire kuti tiletse.Sitikonza maoda mpaka ndalama zofananirazo zitalandilidwa.Ngati dongosolo lanu liri loposa sabata limodzi ndipo silinalipidwe, simungathe "kuyambiranso" potumiza malipiro, chifukwa mitengo yazinthu zamtundu uliwonse ikhoza kusintha, pamodzi ndi kutembenuka kwa ndalama ndi mitengo yotumizira.Mudzafunika kutumizanso kuyitanitsa ndi ngolo yatsopano yogulira.

Kuchotsa oda mukalipira

Ngati munalipirira kale oda ndipo mukufuna kuyimitsa, chonde lemberani Dipatimenti Yathu Yothandizira Makasitomala posachedwa.

Ngati simukutsimikiza za vuto linalake lokhudza oda yanu kapena mukufuna kusintha, chonde lemberani Dipatimenti Yathu Yothandizira Makasitomala ndikuyimitsa kuyitanitsa pomwe mukusankha.Izi zidzayimitsa ndondomeko yolongedza pamene mukusintha.

Ngati phukusi latumizidwa kale, ndiye kuti sitingathe kuletsa kapena kusintha dongosolo.

Ngati mukufuna kuletsa oda yomwe ilipo chifukwa MUKUWONZA zinthu zina, palibe chifukwa choletsa oda yonseyo.Ingolumikizanani ndi Dipatimenti Yothandizira Makasitomala ndipo tidzakonza zomwe zasinthidwa;nthawi zambiri palibe ndalama zowonjezera zautumikiwu.

Nthawi zambiri, ngati oda yanu ili koyambirira kwa gawo lokonzekera, mutha kusintha kapena kuyimitsa.Mutha kupempha kubwezeredwa kapena kupereka malipiro ngati ngongole pamaoda amtsogolo.

2. Kodi ndingabwezere bwanji zinthu zomwe ndagula?

Musanatibwezere zinthu zilizonse kwa ife, chonde werengani ndikutsatira malangizo omwe ali pansipa.Chonde onetsetsani kuti mukumvetsa ndondomeko yathu yobwezera komanso kuti mukukwaniritsa zofunikira zonse.Gawo loyamba ndikulumikizana ndi After Sales Service, chonde tipatseni izi:

a.Nambala yoyitanitsa yoyambirira

b.Chifukwa cha kusinthana

c.Zithunzi zosonyeza bwino vuto ndi chinthucho

d.Tsatanetsatane wa chinthu chomwe chafunsidwa: nambala ya chinthucho, dzina ndi mtundu

e.Adilesi yanu yotumizira ndi nambala yafoni

Chonde dziwani kuti sitingathe kukonza zinthu zilizonse zomwe zabwezedwa zomwe zabwezedwa popanda pangano lathu.Zinthu zonse zomwe zabwezedwa ziyenera kukhala ndi nambala ya RMA.Tikangovomereza kuvomereza zomwe zabwezedwa, chonde onetsetsani kuti mwalemba m'Chingerezi chomwe chili ndi nambala yanu ya oda kapena ID ya PayPal kuti titha kupeza zambiri za oda yanu.

Njira yobwezera kapena RMA ikhoza kuyambika mkati mwa masiku 30 a kalendala mutalandira zinthu zanu.Titha kungovomereza zinthu zomwe zabwezedwa zomwe zili momwemo.

3. Kodi ndi zinthu ziti zomwe zingathe kusintha kapena kubwezeredwa?

Timanyadira kuti zovala zathu n’zabwino komanso zoyenera.Zovala Zonse Zachikazi zomwe timagulitsa zimasankhidwa kukhala OSRM (Zida Zina Zapadera Zolamulidwa) ndipo, zikagulitsidwa, sizingabwezedwe kapena kusinthanitsa pamilandu ina kupatula nkhani zabwino kapena kutumiza molakwika.

Nkhani Zapamwamba:
Ngati mutapeza kuti chinthu chilichonse chili ndi vuto, chinthucho chiyenera kubwezeredwa kwa ife monga momwe chinatumizidwa mkati mwa masiku a kalendala 30 mutalandira chovalacho-chiyenera kukhala chosachapidwa, chosavala komanso ma tag onse oyambirira atayikidwa.Ngakhale timayang'anitsitsa malonda onse kuti tiwone zolakwika ndi zowonongeka tisanatumizidwe, ndi udindo wa wogula kuyang'ana malondawo akafika kuti atsimikizire kuti alibe chilema kapena mavuto.Katundu wowonongeka chifukwa cha kusasamala kwa kasitomala kapena zinthu zopanda ma tag sizingavomerezedwe kuti zibwezedwe.

Kutumiza molakwika:
Tidzasinthanitsa malonda anu ngati zomwe mwagula sizikugwirizana ndi zomwe mwalamula.Mwachitsanzo, si mtundu umene munaitanitsa (pamene mukuonera kusiyana kwa mitundu chifukwa cha makina ojambulira pakompyuta yanu sitingasinthidwe), kapena chinthu chomwe mwalandira sichikugwirizana ndi sitayelo yomwe mudayitanitsa.

Chonde dziwani:
Zinthu zonse zobwezeredwa ndi zosinthidwa ziyenera kubwezedwa mkati mwa masiku 30 a kalendala.Kubweza ndi kusinthanitsa kumachitika pazoyenera.Tili ndi ufulu wokana kubweza ndi kusinthanitsa zinthu zilizonse zomwe zidavala, zowonongeka, kapena zochotsedwa.Ngati chinthu chomwe timalandira chavala, chawonongeka, ma tag ake achotsedwa, kapena akuwoneka kuti ndi osavomerezeka kubweza ndi kusinthanitsa, tili ndi ufulu wakubwezerani zidutswa zilizonse zosatsatira.Zonyamula zonse ziyenera kukhala zokhazikika komanso zosawonongeka mwanjira iliyonse.

4. Kodi chinthucho ndimachibwezera kuti?